Booking terms

Simple rules, written to be read. By booking on this site, you accept them.

Last updated: 13 October 2026

1. The service

Skala Taxi is a private transfer service based in Essaouira: transfers between cities and airports, return day trips and private driver hire. The trip is carried out by one of our drivers or, if needed, by a trusted partner driver, with an equivalent air-conditioned vehicle and at the same price.

2. Booking and confirmation

You book through the website form, on WhatsApp, by phone or by email. A request sent from the website is first "received": you get a summary email straight away. It becomes "confirmed" once we check availability, and you then receive a second email. Until the confirmation arrives, the trip is not guaranteed.

A quote sent by email is valid for 7 days, and at the latest until the day before the trip. Accepting it online confirms the booking.

Book at least 3 hours ahead for a departure from Essaouira and the surrounding area. For a departure further away, the notice period takes into account the drive from Essaouira (12 hours minimum for Casablanca); the form will tell you. For a departure sooner than that, message us on WhatsApp.

For a transfer from an airport, give your flight number and landing time: we track the actual arrival time. The driver waits for you with a sign bearing your name, in the arrivals hall or just outside, depending on the airport's security rules. Message us on WhatsApp 24 hours before you arrive to confirm the final details.

3. Price and payment

  • The price shown when you book is the price you pay. It includes the driver, the vehicle, fuel, tolls and standard waiting time (see section 5).
  • No deposit, no online payment. You pay the driver on the day of the trip, in cash, in euros or dirhams.
  • A round trip is paid one leg at a time, at the same price in each direction.
  • For day trips, the price covers transport. Any entrance fees, meals and guides are at your own expense.
  • For a private driver over several days, the driver's accommodation is paid by the customer.

4. Cancellation and no-show

  • You can cancel up to the departure time with the "Cancel my booking" button on your booking page (the link is in your email), or by messaging us on WhatsApp.
  • More than 48 hours before departure: free cancellation, no reason needed.
  • Less than 48 hours before: nothing is charged since nothing is paid in advance, but the driver may have turned down other trips for you. Let us know as soon as possible; repeated late cancellations may lead us to decline your future requests.
  • Not showing up at the meeting point without notice: the trip is lost and we may decline your future requests.
  • If we have to cancel (breakdown, unforeseen event), we let you know immediately and work with you to find another solution (another time or a partner driver). Since no money has been paid, there is nothing to refund.

5. Punctuality and waiting time

The driver is there at the agreed time. Waiting time included in the price:

  • Airport: up to 60 minutes after your flight actually lands.
  • Hotel, riad or address: up to 15 minutes after the agreed time.
  • Beyond that, and without any word from you, the driver may have to leave: the booking is then treated as a no-show (section 4).

6. Passengers, luggage, children

  • Up to 7 passengers per vehicle. For more, message us on WhatsApp: we will arrange a second vehicle.
  • One suitcase and one piece of hand luggage per person are included. Let us know about bulky luggage (surfboards, bikes, pushchairs).
  • Child seat on request, to be specified in the booking: the first one is free, each additional seat costs €9 per trip, added to the price shown when booking.
  • No Wi-Fi on board; if needed, the driver can share his phone's connection. No smoking in the vehicle. We may refuse or stop a trip in case of dangerous or disrespectful behaviour.

7. Your information

We use your name, email and phone number only to organise your trip and reach you on the day. They are neither sold nor shared, except with the partner driver who may carry out your trip. Inaccurate information (flight, address, number of passengers) that prevents the trip from running smoothly is your responsibility.

Your bookings and quote requests are grouped under your email address. You can find them in “My bookings” by logging in with a link sent to that address, no password needed. We also use this history to track late cancellations and repeated no-shows (section 4).

We keep this information as long as you use our services, then delete it three years after your last use (last booking, quote request or login). You can ask to see, correct or delete it by writing to us, or from “My bookings” with “Request deletion of my data”.

Audience measurement: we use Google Analytics, without asking you first, to count visits. It sets its own cookies. You can refuse them in your browser settings, or with the Google Analytics opt-out add-on.

The details (data received, service providers, retention periods, cookies) are in our privacy policy.

8. Liability

The vehicle is insured in accordance with Moroccan law. We are not responsible for delays caused by traffic, weather, road checks or a delayed flight, nor for items left in the vehicle — although we will do our best to return them to you.

9. Contact

A question about these terms or about a booking? Message us on WhatsApp or by email, including your booking number.